Table 2: Intellectual capital, intangibles and financing

Auditorium

We can manage our knowledge using a systematic and specific process to acquire, organise, sustain, apply, share and renew both the tacit and explicit knowledge of employees, especially those employees active in business processes. Doing so allows us to improve process performance and create the added value of new knowledge. When we harness, improve and make this knowledge transferable, it can be treated as an asset for the company, while tacit knowledge that just stays in people's heads, like informal lessons, anecdotes, and little methods remains a risk for the company.

The concept of knowledge management has been widely discussed, but few have developed and applied a systematic way to capture, store and measure it. Fewer still have made it accessible and usable in a practical manner